Standard delivery time ranges from 30 to 45 minutes from order confirmation. This timeframe includes preparation, baking, and transit. During lunch rush (12:00-1:30 PM) or dinner hours on weekends, delivery may extend to 50-60 minutes. We provide real-time order tracking once your food leaves our kitchen, so you know exactly when to expect arrival. Distance from our location at 2100 Hyperion Avenue affects timing—deliveries within a 2-mile radius are typically faster. Weather conditions and traffic in Los Angeles can occasionally cause delays, but we always strive to maintain our timing standards.

Our delivery zone covers a 5-mile radius from our Los Angeles location in the 90027 area. This includes neighborhoods such as Silver Lake, Los Feliz, Echo Park, Atwater Village, and parts of Hollywood. You can verify your address during the online ordering process—our system will immediately confirm whether we service your location. For areas on the edge of our zone, a small additional fee of $2-3 may apply. We continually evaluate expanding our coverage based on demand. If you're outside our current range, we recommend pickup as an alternative, with a 10% discount on orders collected in person.

Yes, we have a $15 minimum order requirement for delivery service. This threshold helps us maintain quality standards and sustainable operations. The minimum applies to food subtotal before taxes and delivery fees. Most single pizzas meet this requirement, but if you're ordering sides or smaller items, you may need to add another item. There's no maximum order limit—we handle everything from individual meals to large office catering. Group orders and corporate accounts receive special consideration and may have different terms. Contact us at [email protected] for bulk ordering arrangements.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Debit cards with credit card logos work as well. For online orders, payment is processed securely through our encrypted system at checkout. Cash payment is available for delivery orders, though we appreciate exact change when possible as drivers carry limited bills. Digital wallets like Apple Pay and Google Pay are supported through our mobile ordering platform. We don't currently accept checks or cryptocurrency. All transactions are processed in US dollars, and you'll receive an itemized receipt via email regardless of payment method chosen.

Absolutely. We offer extensive customization options for every item on our menu. You can add, remove, or substitute toppings on any product. Our online ordering system has a dedicated section for special instructions where you can specify preferences like extra cheese, light sauce, or well-done crust. Additional toppings are priced individually, typically $1.50-2.50 per item depending on the ingredient. We accommodate dietary restrictions and allergies—just note them clearly in your order. For complex custom requests not covered in our standard options, call us directly at +1 323 548 9102 and we'll work with you to create exactly what you want.

Yes, we provide both gluten-free crust and vegan cheese alternatives. Our gluten-free crust is made from rice flour and tapioca starch, prepared in a dedicated area to minimize cross-contamination, though we cannot guarantee a completely gluten-free environment. Vegan cheese is a cashew-based product that melts well and provides good flavor. We also have numerous vegetable toppings and can prepare entirely plant-based options. These specialty items carry a $3-4 upcharge due to ingredient costs. Many customers with dietary restrictions order from us regularly and report satisfaction with taste and quality. Always inform us of severe allergies so our kitchen staff can take appropriate precautions.

Contact us immediately if anything is wrong with your delivery. Call +1 323 548 9102 or email [email protected] with your order number and details of the issue. Common problems include missing items, incorrect toppings, or temperature concerns. We'll verify your order against our records and offer appropriate solutions—this might be a replacement item, credit toward your next order, or a refund depending on the situation. For missing items, we can often dispatch a driver with the correct product within 20 minutes. We take quality seriously and investigate every complaint to prevent recurrence. Your satisfaction matters, and we'll work to resolve issues promptly and fairly.

Yes, our online system allows advance ordering up to 3 days ahead. During checkout, select your preferred delivery date and time window. This feature is particularly useful for office lunches, parties, or events where you need food to arrive at a specific time. We begin preparing scheduled orders approximately 40 minutes before your requested delivery time to ensure freshness. Keep in mind that we can only schedule orders during our regular business hours. If you need to modify or cancel a scheduled order, do so at least 2 hours before the delivery time. For large catered orders exceeding $150, we recommend calling us directly to discuss timing and logistics.

We run a points-based rewards program where every dollar spent earns you credits toward future orders. After accumulating 100 points (equivalent to $100 in purchases), you receive a $10 credit automatically applied to your account. Sign up is free through our website or mobile app. We also offer weekly specials, typically featuring discounted combination meals or seasonal items. First-time customers receive 15% off their initial order when they create an account. Email subscribers get early notification of promotions and exclusive deals. Follow our social media for flash sales and limited-time offers. Corporate clients placing regular orders can inquire about volume discounts by contacting [email protected].

We use insulated delivery bags rated to maintain internal temperatures above 140°F for up to 45 minutes. Items come straight from our ovens at approximately 180-200°F and are immediately placed in these thermal carriers. Our drivers are trained to minimize door-opening during transit and take the most efficient routes. Boxes are designed with ventilation holes that prevent sogginess while retaining heat. For larger orders, we use multiple bags and may send two drivers to ensure everything arrives simultaneously and hot. In colder months, we add extra insulation layers. Our average delivery time of 30-35 minutes means food typically arrives well above safe serving temperature, still steaming when you open the box.

Yes, once you place an order through our website or app, you'll receive updates at each stage: order received, preparation started, baking in progress, out for delivery, and arriving soon. When your order leaves our location at 2100 Hyperion Avenue, you can view the driver's approximate location on a map interface. This GPS tracking updates every 30 seconds, giving you accurate arrival estimates. You'll also receive SMS notifications if you provided a mobile number during checkout. The tracking link remains active until delivery is confirmed. This transparency helps you plan your time and ensures you're available when the driver arrives. No special app download is required—tracking works through any web browser.

Call us immediately at +1 323 548 9102 if you need to modify or cancel an order. Changes are possible if we haven't started preparation yet, typically within 5-10 minutes of order placement during slower periods. Once items enter the oven, cancellation becomes difficult, though we can sometimes add items to an existing order. For scheduled future orders, you have until 2 hours before the delivery time to make changes. Cancellations processed before preparation begins receive full refunds within 3-5 business days. If preparation has started, we may charge for ingredients already used. Our staff will explain options based on your order's current status and work to accommodate your needs whenever possible.